What can — and can't — come out of a deposit.
These are the published standards every deposit settlement and dispute on Sharelet is decided against. Both sides can read them before money is ever at stake — no surprises, no judgment calls.
Deductible — with evidence
Damage beyond normal wear and tear
Holes in walls or doors, broken windows or fixtures, burns, large stains, pet damage, water damage from negligence.
Excessive cleaning
The place needs professional-level cleaning beyond a normal turnover — trash left behind, grime buildup, smoke odor.
Removal or junk hauling
Furniture or belongings abandoned at move-out that must be hauled away.
Missing items
Furnishings, keys, remotes, or appliances that were provided and are gone.
Unpaid amounts owed under the agreement
Unpaid rent or agreed utilities documented in the tenancy.
Never deductible
Normal wear and tear
Small nail holes, minor scuffs, faded paint, worn carpet in walk paths, loose door handles from ordinary use.
Pre-existing conditions
Anything visible in the move-in condition report or that predates the tenancy.
Routine turnover costs
Repainting after a normal-length stay, standard cleaning between tenants, replacing aging fixtures.
Upgrades
Improving the space beyond its move-in condition at the renter's expense.
Anything without evidence
Deductions must be itemized with photos and amounts. Unevidenced claims are denied in a dispute.
How disputes are decided
- Deductions are judged against the move-in condition report. Documenting move-in condition — and confirming the other side's photos — protects you both.
- Every deduction must be itemized: what, how much, and photos of the specific issue.
- Charges should reflect actual cost or fair value, not penalties.
- Disputes are decided on the submitted evidence against these standards, and the written rationale is shared with both parties before any funds move.
These standards are how Sharelet facilitates deposit settlements — they don't override local deposit law, which the host must follow, and they don't limit either party's rights against the other. See our Terms of Service and deposit protection overview.