Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and Sharelet ("Sharelet", "we", "us", or "our") governing your access to and use of the Sharelet website, applications, and services (together, the "Services"). By creating an account, accessing, or using the Services, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

If you use the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

You must be at least 18 years old and able to form a legally binding contract to use the Services. By using the Services you represent and warrant that you meet these requirements and that all information you provide is accurate and current.

Sharelet is a neutral online marketplace that helps people discover, communicate about, and arrange shared housing (rooms, sublets, and shared homes). We provide tools such as listings, messaging, verification signals, compatibility matching, and optional payment facilitation.

Sharelet is NOT a party to any rental, lease, sublet, roommate, or other agreement between users. We are not a real estate broker, landlord, tenant, property manager, housing provider, leasing agent, or a credit reporting or tenant-screening agency. Any agreement you enter into with another user is solely between you and that user. We do not own, manage, inspect, or control any listing, property, or accommodation, and we do not guarantee the existence, condition, legality, safety, or suitability of any listing or the conduct of any user.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at info@shareletspace.com of any unauthorized use. We may suspend or terminate accounts that violate these Terms or that we reasonably believe present risk to other users or to Sharelet.

Sharelet offers verification levels (such as email, government-ID, and background-related checks) performed in part by third-party providers. Verification is a limited, point-in-time signal intended to increase trust. It is NOT a guarantee of any person's identity, character, intentions, criminal or rental history, financial status, or safety, and it is not an endorsement or recommendation by Sharelet.

You are solely responsible for your own decisions about whom to communicate, meet, transact, or live with. Always exercise independent judgment and ordinary caution.

You agree not to, and not to permit anyone else to:

• Violate any law, regulation, or third-party right, including fair housing, anti-discrimination, landlord-tenant, consumer-protection, and privacy laws;
• Post false, misleading, fraudulent, or scam content, or impersonate any person or entity;
• List a property you do not own or otherwise have the legal right to offer;
• Discriminate against any person in violation of applicable fair housing or anti-discrimination law;
• Harass, threaten, defame, stalk, or harm any person;
• Solicit money, deposits, or payments off-platform, or attempt to circumvent our fees or safety tools;
• Collect or harvest other users' information, scrape the Services, or use bots or automated means without our written permission;
• Upload malware, interfere with the Services, or attempt to gain unauthorized access to any system or account.

We may remove content and suspend or terminate accounts at our discretion for any violation, and may report unlawful activity to authorities.

You are solely responsible for the content you post, including listings, messages, photos, reviews, and profile information ("User Content"). You represent that you have all rights necessary to post your User Content and that it is accurate and lawful, including that you have the legal right to offer any property you list and that your listing complies with all applicable laws and any lease, HOA, or other restrictions.

You grant Sharelet a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, display, reproduce, adapt, and distribute your User Content for the purpose of operating, promoting, and improving the Services. You retain ownership of your User Content. We may, but are not obligated to, review, screen, or remove User Content at any time.

Certain features — such as Sharelet Plus, Host Pro, featured/boosted listings, reserve-with-deposit, escrow-protected deposits, and rent facilitation — may require payment of fees. Applicable fees are shown before you incur them. Unless stated otherwise or required by law, fees are non-refundable.

Payments and any deposits or rent collected through the Services are processed by third-party payment providers (such as Stripe). Your use of those features may be subject to the providers' own terms. Sharelet is not a bank, money transmitter, or escrow agent, and does not provide financial, legal, or tax advice. Subscriptions renew automatically until cancelled; you can cancel at any time, and cancellation takes effect at the end of the current billing period.

Any viewing, application, agreement, deposit, payment, move-in, or tenancy arranged through the Services is solely between the users involved. Sharelet is not responsible for, and disclaims liability arising from, such transactions, including any failure to pay, misrepresentation, property condition, eviction, dispute, injury, or loss. We strongly encourage using in-platform tools (verification, in-app messaging, protected deposits, and viewings) and never sending money off-platform or before an in-person or video viewing.

Using the Services may involve interacting with, meeting, and living with other people and entering properties. You do this AT YOUR OWN RISK. Sharelet does not conduct in-person inspections or supervise interactions and is not responsible for the conduct of any user, on or off the platform. You agree to take reasonable precautions in all interactions, especially when meeting someone in person or exchanging money.

THE SERVICES AND ALL CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. Sharelet does not warrant that the Services will be uninterrupted, secure, or error-free, that listings or users are accurate, legitimate, or safe, or that any housing outcome will be achieved. Some jurisdictions do not allow certain warranty exclusions, so some of the above may not apply to you.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Sharelet AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, DATA, GOODWILL, OR HOUSING OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE SERVICES, OR ANY INTERACTION OR TRANSACTION WITH ANOTHER USER.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, Sharelet'S TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO Sharelet IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

You agree to defend, indemnify, and hold harmless Sharelet and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to your User Content, your use of the Services, your violation of these Terms or any law, or your interactions or transactions with any other user.

The Services, including their software, design, text, graphics, and the Sharelet name and logos, are owned by Sharelet or its licensors and are protected by intellectual-property laws. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Services for their intended purpose. You may not copy, modify, distribute, sell, or create derivative works from any part of the Services except as expressly permitted.

The Services rely on and may link to third-party services (for example, payment, identity, background-check, hosting, email, mapping, and AI providers). We are not responsible for third-party services, and your use of them may be governed by their own terms and privacy policies.

You may stop using the Services and close your account at any time. We may suspend or terminate your access at any time, with or without notice, including for violation of these Terms. Provisions that by their nature should survive termination (including ownership, disclaimers, limitations of liability, indemnification, and dispute resolution) will survive.

Please read this section carefully — it affects your legal rights. We will first try to resolve any dispute informally; contact us at info@shareletspace.com and we will attempt to resolve it within 60 days.

Except where prohibited by law, you and Sharelet agree that any dispute not resolved informally will be resolved by binding individual arbitration, rather than in court, except that either party may bring an individual claim in small-claims court. YOU AND Sharelet WAIVE ANY RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. Arbitration will be conducted on an individual basis under the rules of a recognized arbitration provider in Massachusetts, United States.

You may opt out of this arbitration agreement by emailing info@shareletspace.com within 30 days of first accepting these Terms.

These Terms are governed by the laws of the State of Massachusetts, United States, without regard to its conflict-of-laws rules. Subject to the arbitration section above, the exclusive venue for any permitted court proceeding is the state or federal courts located in Massachusetts.

We may update these Terms from time to time. If we make material changes, we will take reasonable steps to notify you (for example, by posting the updated Terms with a new effective date or notifying you in-app or by email). Your continued use of the Services after changes take effect constitutes acceptance.

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These Terms, together with the Privacy Policy, are the entire agreement between you and Sharelet regarding the Services.

Questions about these Terms? Contact us at info@shareletspace.com.